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Home2021-09-22T15:28:39-04:00

HELP FAST INTERNET TAKE ROOT IN WEST DES MOINES.

It’s time to live in the future. The City of West Des Moines is building a conduit network to allow internet providers to bring fast, reliable internet service to your home or business. Best of all, you can say yes now, and we’ll bring this network right to your door-at no cost. Our goal is to give residents and businesses as much choice as possible.

Fast internet means more competitive schools. More productive businesses. It will be easier to work from home. Increased opportunity for virtual healthcare. Sign-up for access to the future today.

How it Works

The City of West Des Moines is constructing a conduit network that will allow internet providers to bring fast, reliable internet service to homes and businesses. You can opt-in now to have the conduit brought to your door at no cost. The open-access network means that over time multiple internet service providers can use the conduit to provide internet to your home.

CONNECT TO THE CONDUIT NETWORK TO GAIN OPTIONS FOR ACCESS TO FAST, RELIABLE INTERNET SERVICE

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Property Type *

Residential Section

Facing the front of the property from the street, the electric meter is on the:
Underground items on property include:
Terms Agreement *

Commercial Section

If the property is a commercial property please visit the commercial properties page and fill out the form.

Visit Commercial Page

Timeline

Disclaimer: These dates are construction estimates and depend on weather conditions as well as product availability, and are dependent on contractor scheduling. A more accurate time frame will be communicated to neighborhoods as each segment construction date approaches.

Fiber for the internet connection will be installed by providers following each completed phase, with the cost of the fiber connection determined by the provider.

Check out the latest construction updates.

Timeline

Disclaimer: These dates are construction estimates and depend on weather conditions as well as product availability, and are dependent on contractor scheduling. A more accurate time frame will be communicated to neighborhoods as each segment construction date approaches.

General Frequently Asked Questions

How it Works2021-03-22T17:15:44-04:00

The City of West Des Moines is building a citywide conduit network (a system of underground pipes that protect fiber cables and wiring). This conduit will be used by internet providers to make high-speed internet available for residents and businesses to purchase in West Des Moines. Internet providers who license space in the conduit network will be able to use the conduit to install their own fiber and offer West Des Moines homes and businesses better, faster and more reliable internet.

Why is the City of West Des Moines taking on the Digital Enterprise? 2021-03-22T17:15:45-04:00

Based on community surveys, feedback from local business leaders and the general direction of society, fast, reliable internet service is a priority. As part of the WDM 2036 Plan, the City identified technology as a strategy to improve quality of life for residents and attract and retain businesses. Our most recent Citizen Survey also identified high-speed internet as the #1 improvement needed in our neighborhoods.

How Does the Digital Enterprise Benefit the Taxpayers2021-03-22T17:15:45-04:00
  • Access for all residents and businesses in West Des Moines. Historically, high-speed or 1 Gig internet has only been available in some or a few neighborhoods. Now the same world-class internet access, which is essential in today’s world, will be available to anyone, no matter where you live in our community.
  • Studies have shown that competition among many providers in the marketplace offers residents the opportunity to enjoy the highest quality customer service at the lowest possible rates.”
  • Citywide underground internet service can facilitate more reliable service from providers, especially during severe weather and winter ice storms.
Will this project affect my taxes? 2021-03-22T17:15:45-04:00

Providers who wish to use the City’s conduit network to reach their customers will license space in the conduit for a fee which will help pay for the City’s cost of constructing the network.

Can anyone get it?2021-03-22T17:15:45-04:00
  • Yes! The conduit system is going to be installed everywhere within West Des Moines.
  • Every home and business in WDM are eligible for a free connection point from their property to the conduit system.
  • The City will be installing these connections and will contact every business and resident soon to ensure everyone has an opportunity to link to the City’s conduit system and potentially purchase high-speed internet services. As high-speed providers lease space in the conduit, residents will be able to choose a provider and plan that meets their needs and budget.
  • The City is also working on programs to make internet access affordable on a monthly basis for those whose income may qualify. We’re working on plans to utilize federal grant programs to make this a possibility. Stay tuned for more information!
Are There Any Providers Currently Planning to Serve My Property Through the Conduit System?2021-03-22T17:15:45-04:00

Yes, Google Fiber has entered into a license agreement with the City, and if you fill out this form so we can connect your property to the City’s conduit network, Google Fiber will be able to serve your property.  The City hopes to add additional provider options over time.

What if I don’t want Google Fiber? I like my current provider.2021-03-22T17:15:45-04:00

You may still want to link into the City’s conduit network now; it’s free to do so and it will allow you to have additional provider choices in the future.

What’s all this going to cost me?2021-03-22T17:15:45-04:00

There’s no charge for property owners to link into the Citywide conduit.

What exactly would you do in my yard?2021-03-22T17:15:45-04:00
  • We know our residents and businesses take great pride in caring for their yards. It shows! We want to be very accommodating and will plan to avoid things like: Invisible Fences, irrigation systems, decorative landscaping, etc. If you have something like this in your yard, we’d love to have our contractors meet with you individually (face-to-face socially distanced, telephone or virtually) to discuss your needs.
  • Our contractors will be using minimally invasive technology such as ‘micro-trenching’, where a small pipe is installed from the back of your curb to your home. The pipe would run to the exterior of your home right next to your electrical meter for internet service providers to connect to your home.
Can I get it later?2021-03-22T17:15:45-04:00

Yes, if you need to think it over you can sign up later to connect to the conduit network. Our construction timeline is two and a half years. Right now, the connection to the network is free to residents.

What if I want to change providers in the future?2021-03-22T17:15:45-04:00

That’s the beauty of this system—once you have a conduit to your home, any provider licensing space in the system can bring you service!

How is the City paying for this project?2021-04-21T15:25:26-04:00

The construction of the conduit network is an infrastructure project that is included in our capital improvement budget. The City issues bonds every year (sometimes several times a year) to pay for public infrastructure. One key difference with the conduit network project is that this infrastructure will actually generate revenue (unlike roads and bridges) from internet providers who use the conduit network. The City’s excellent AAA credit rating allows us to borrow money at extremely low interest rates, and that makes it possible for us to undertake a variety of projects that make West Des Moines a great place to live and work.

Although the City Council always has the authority to raise or lower taxes, the funds to pay for construction of the conduit network have been budgeted in a fiscally responsible manner that helps us maintain our outstanding credit rating with Moody’s and Standard & Poor’s.

Are you paying Google Fiber money to participate?2021-04-21T15:28:08-04:00

No. The City is not giving anything to Google Fiber. The City is constructing a conduit network that will be owned and maintained by the City and available to be licensed by multiple internet providers. Under the conduit license agreement with Google Fiber, which is available for public inspection, Google Fiber is agreeing to pay to the City millions of dollars in exchange for access to the conduit network throughout the City. These license fees will be used by the City to help pay the cost of constructing the conduit network, which reduces the cost of the public infrastructure to the City’s taxpayers.

Did residents have an opportunity to comment on the conduit project?2021-04-21T15:30:39-04:00

Yes! The City Council held three public hearings related to the conduit project – one prior to approving the applicable Urban Renewal Plan, one prior to authorizing the financing for the project, and one prior to approving the City-wide license agreement with Google Fiber. The City Council also published notice informing citizens they could petition for an election prior to authorizing the financing for the conduit project, and no petition was filed. All City Council meetings where the conduit project was discussed were properly noticed and open to the public.

Construction FAQ

What are the specified work hours?2021-03-22T17:20:23-04:00

Work hours are specified in the contract from 6:30 a.m. to 9:00 p.m. Monday through Friday. Depending on the type of activities the contractor could be limited to 7:00 a.m. to 7:00 p.m. at the discretion of the engineer. Weekend work is not anticipated, but at the contractor’s request this could be approved by council.

Will I have disruption of any other services during construction?2021-03-22T17:20:02-04:00

Prior to construction on your private property, the City’s contractors will contact you to review your property details such as underground utilities, irrigation systems and invisible fences. The contractor is required by law to use a locating service to locate all other utilities in the area before digging. With construction, there is always a possibility service lines could be damaged and temporary disruption could occur. The contractor is required to have a licensed plumber on site for any water service disruption during construction. All other respective utilities would be notified by the contractor if a utility is damaged and needed immediate repair.

Will I have access to my driveway?2021-03-22T17:19:46-04:00

Residents should always have access to their driveway during construction. There could be times when equipment is being moved when there may be a short wait until the equipment has passed, before access can be made.

How will my yard be restored after crews have completed the work?2021-03-22T17:19:26-04:00

The contractor is required by contract to repair all disturbed areas once work is completed. The work from the sidewalk to the home on private property should be minimal and seeding/mulch will be used. Seeding and mulch will also be used in the Right of Way. If permanent seeding can’t be completed within the seeding dates specified in the contract, then temporary erosion control measures (hydromulch) will be used until permanent seeding can be completed. Permanent seeding dates are scheduled to take place citywide during two separate intervals: April 15 to June 15 and August 10 to October 15.

Who do I contact if I have a construction-related question or complaint?2021-03-23T10:16:31-04:00

The first point of contact will be the on-site inspector for the specific project. To reach the Construction Question Hotline, please call 515-222-3578.

What if the contractor damages my driveway or sidewalk during construction?2021-03-22T17:18:37-04:00

Any damage claims will be reviewed on a case-by-case basis by the City. If after reviewing, it is determined the contractor was responsible for the damage, the contractor will make repairs at the contractor’s expense.

How is the conduit terminated at my residence?2021-03-22T17:18:20-04:00

The conduit will come up out of the ground near the side of the home or business and will be safely capped until a provider is ready to make a connection inside your home.

Will this construction impact my garbage pickup or mail delivery?2021-03-22T17:18:04-04:00

No, you will be able to set your garbage out just as you normally would. Mail delivery should not be affected.

What is the Right of Way?2021-03-22T17:17:46-04:00

The Right of Way is the grassy area located between the curb and approximately one foot behind the sidewalk. This area is owned by the City. This is where much of the construction will take place, underground.

How soon will I be able to have access to a provider once the conduit is installed to my home?2021-03-22T17:17:29-04:00

It will still be a few months after the City is done with our work before a provider utilizing the conduit network can begin taking sign-ups and schedule installations.

What will happen to my landscaping, dog fencing, privacy fence or irrigation during the installation of my private drop to my home?2021-03-22T17:16:51-04:00

This will be addressed by the contractor before installing the conduit from the Right of Way to your home. The contractor will mark the proposed conduit location and leave contact information at the residence 7-10 days before installation. If there are known conflicts, please use that contact information to discuss.

What kind of equipment will be used to install the drop in my yard?2021-03-22T17:16:28-04:00

The City has specified in the bid documents that a piece of equipment called a vibratory plow will be used to install most if not all residential and commercial drops from the sidewalk to your home or business. This is a non-riding piece of equipment that construction personnel walk behind and map operate with a remote control. These types of units are designed to install fiber conduit drops or irrigation pipes up to 1” in diameter and are meant to work in tight spaces with minimal surface disturbance.

HELP FASTER INTERNET TAKE ROOT IN WEST DES MOINES.
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