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Home2020-10-19T15:26:50-04:00

HELP FASTER INTERNET TAKE ROOT IN WEST DES MOINES.

It’s time to live in the future. The City of West Des Moines is partnering with internet providers including Google Fiber to create a conduit network for faster, more reliable internet service. Best of all, you can say yes now, and we’ll bring this network right to your door—at no cost. Our goal is to give residents and businesses as much choice as possible.

Faster internet means more competitive schools. More productive businesses. It will be easier to work from home. Increased opportunity for virtual healthcare. Sign-up for your free access to the future today.

How it Works

The City of West Des Moines is partnering with Google Fiber to build a conduit network that will bring faster, more reliable internet access. You can opt-in right now to have the network brought right to your door at no cost. The open-access network means that any internet service provider can utilize the network.

Get the Best and Fastest Internet Service in Iowa

Signup Form
Facing the front of the property from the street, the electric meter is on the:
Underground items on property include:
Terms Agreement *

Timeline

Disclaimer: These dates are construction estimates and depend on weather conditions as well as product availability, and are dependent on contractor scheduling. A more accurate time frame will be communicated to neighborhoods as each segment construction date approaches.

These phases relate to the conduit portion only and are not representative of a fiber-to-your-home timeline. Fiber for the internet connection will be installed by providers following each completed phase. 

Timeline

Disclaimer: These dates are construction estimates and depend on weather conditions as well as product availability, and are dependent on contractor scheduling. A more accurate time frame will be communicated to neighborhoods as each segment construction date approaches.

Frequently Asked Questions

What is happening?2020-09-28T11:43:36-04:00

The City of West Des Moines is building a citywide conduit network (a system of underground pipes that protect fiber cables and wiring). This conduit will be used by internet providers, including Google Fiber, to make high-speed internet available for residents and businesses to purchase in West Des Moines. Internet providers who license space in the conduit network will be able to use the conduit to install their own fiber and offer West Des Moines homes and businesses better, faster and more reliable internet.

Why is the City of West Des Moines taking on the Digital Enterprise? 2020-09-28T11:43:17-04:00

Based on community surveys, feedback from local business leaders and the general direction of society, fast, reliable internet service is a priority. As part of the WDM 2036 Plan, the City identified technology as a strategy to improve quality of life for residents and attract and retain businesses. Our most recent Citizen Survey also identified high-speed internet as the #1 improvement needed in our neighborhoods.

How does the Digital Enterprise benefit the taxpayers? 2020-09-30T12:45:25-04:00
  • Access for all residents and businesses in West Des Moines. Historically, high-speed or 1 Gig internet has only been available in some or a few neighborhoods. Now the same world-class internet access, which is essential in today’s world, will be available to anyone, no matter where you live in our community.
  • Studies have shown that competition in the marketplace will offer residents better customer service and rates.
  • Citywide underground internet service is more reliable, especially during severe weather and winter ice storms.
Will this project affect my taxes? 2020-09-28T11:42:23-04:00
  • No. Property taxes will not be increased to fund this project.
  • Due to our top credit rating with Moody’s and Standard & Poor’s, the City will be able to issue General Obligations bonds at very low interest rates to pay for this initiative (just as we do for most other capital improvement projects).
  • Google Fiber (an anchor tenant in the new conduit system) is paying the City to license space in the conduit. Other providers will also pay a fee if they choose to use this system to access potential customers.
Can anyone get it?2020-09-28T11:41:27-04:00
  • Yes! The conduit system is going to be installed everywhere within West Des Moines.
  • Every home and business in WDM are eligible for a free connection point from their property to the conduit system.
  • The City will be installing these connections and will contact every business and resident soon to ensure everyone has an opportunity to link to the City’s conduit system and potentially purchase high-speed internet services. As high-speed providers lease space in the conduit, residents will be able to choose a provider and plan that meets their needs and budget.
  • The City is also working on programs to make internet access affordable on a monthly basis for those whose income may qualify. We’re working on plans to utilize federal grant programs to make this a possibility. Stay tuned for more information!
Will Google Fiber be able to serve my property?2020-10-14T23:57:06-04:00

If you fill out this form so we can connect your property to the City’s conduit network, then yes, Google Fiber will be able to serve your property.

What if I don’t want Google Fiber? I like my current provider.2020-09-28T11:40:31-04:00
  • You are free to stay with your current internet provider! No need to change, upgrade or switch.
  • You may still want to link into the City’s conduit network now; it’s free to do so and it will allow your current provider to bring you better internet choices sometime in the future, should the company choose to license space in the conduit.
What’s all this going to cost me?2020-09-28T11:40:03-04:00
  • There’s no charge for property owners to link into the Citywide conduit. In fact, saying “yes” actually earns the City money. Google Fiber must pay the City for every connection made.
  • While there is no cost to connect your property to the conduit system, you would still have your regular monthly internet bill or connection charges, which are payable to your internet provider.
What exactly would you do in my yard?2020-09-28T11:39:28-04:00
  • We know our residents and businesses take great pride in caring for their yards. It shows! We want to be very accommodating and will plan to avoid things like: Invisible Fences, irrigation systems, decorative landscaping, etc. If you have something like this in your yard, we’d love to have our contractors meet with you individually (face-to-face socially distanced, telephone or virtually) to discuss your needs.
  • Our contractors will be using minimally invasive technology such as ‘micro-trenching’, where a small pipe is installed from the back of your curb to your home. The pipe would run to the exterior of your home right next to your electrical meter for internet service providers to connect to your home.
Can I still have Google Fiber even if I don’t sign-up with the City’s conduit network?2020-09-28T11:38:55-04:00

Yes and no. The easiest and fastest way to ensure you can use Google Fiber as your internet provider (if that is your preferred choice) is to agree to sign up for the free conduit installation in your yard. However, it is not a requirement.

Can I get it later?2020-09-28T11:38:30-04:00

Yes, if you need to think it over you can sign up later to connect to the conduit network. Our construction timeline is two and a half years. Right now, the connection to the network is free to residents. If you wait until construction is completed, we’re not sure if it will still be free at that time.

What if I want to change providers in the future?2020-09-28T11:36:17-04:00

That’s the beauty of this system – once you have a conduit to your home, you now have provider choice! Any provider can sign an agreement with the City to serve you as a customer. We are hopeful that in the future there will be multiple high-speed internet provider options in West Des Moines.

HELP FASTER INTERNET TAKE ROOT IN WEST DES MOINES.